Customer Service Representative Virtual Training

The ultimate training program for your Customer Service Team provided through a series of six short virtual sessions.

Good customer service is no longer good enough. We live in a world where customers expect great experiences from your team.

This training is designed to provide a system that you and your organization can follow to answer and book calls, provide great customer experiences, and enhance the profitability of the company.  We will also focus on daily, weekly and monthly activities your customer service team should be performing to help improve customer retention, increase opportunities and optimize your marketing budget.

Class Information

The class will be conducted virtually through six short sessions over the course of several weeks.  Sessions will be held on the following dates from 11am-12:30pm (CST) or 10am-11:30am (MST).  All participants will need zoom access with camera and audio capabilities.

  • September 11
  • September 18
  • September 25
  • October 2
  • October 16
  • October 23

Establish a culture of service that drives repeat business by equipping your CSR’s for success with no travel and minimal disruption to the daily work flow.

 

 

 

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Hourly Schedule

New Day

Date

Sep 11 2024

Time

11:00 am - 12:30 pm

More Info

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