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METHOD:PUBLISH
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X-ORIGINAL-URL:https://sdphcc.org/
X-WR-CALNAME:SDPHCC
X-WR-CALDESC:South Dakota Association of Plumbing-Heating-Cooling Contractors, Inc
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BEGIN:VEVENT
CLASS:PUBLIC
UID:MEC-06a81a4fb98d149f2d31c68828fa6eb2@sdphcc.org
DTSTART:20240911T160000Z
DTEND:20240911T173000Z
DTSTAMP:20240514T180600Z
CREATED:20240514
LAST-MODIFIED:20240514
PRIORITY:5
SEQUENCE:4
TRANSP:OPAQUE
SUMMARY:Customer Service Representative Virtual Training
DESCRIPTION:The ultimate training program for your Customer Service Team provided through a series of six short virtual sessions.\nGood customer service is no longer good enough. We live in a world where customers expect great experiences from your team.\nThis training is designed to provide a system that you and your organization can follow to answer and book calls, provide great customer experiences, and enhance the profitability of the company.  We will also focus on daily, weekly and monthly activities your customer service team should be performing to help improve customer retention, increase opportunities and optimize your marketing budget.\nClass Information\nThe class will be conducted virtually through six short sessions over the course of several weeks.  Sessions will be held on the following dates from 11am-12:30pm (CST) or 10am-11:30am (MST).  All participants will need zoom access with camera and audio capabilities.\n\nSeptember 11\nSeptember 18\nSeptember 25\nOctober 2\nOctober 16\nOctober 23\n\nEstablish a culture of service that drives repeat business by equipping your CSR’s for success with no travel and minimal disruption to the daily work flow.\n \n \n \n
URL:https://sdphcc.org/event/customer-service-representative-virtual-training/
CATEGORIES:SDPHCC
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